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Cancellations and Returns

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For further details of how to return goods please contact our customer care team on 01274 270353.

 

All non faulty goods must be returned within 14 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely and in their original packaging. Please note that if you do not want to return the goods using your own method a collection charge will be implemented for all non faulty returns, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed previously. Returns outside 28 days will not be accepted. Any returns notified after 14 days but within 28 days may be subject to an additional 20% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return to an appropriate value, but we ask that you allow us to suggest a courier.

 

Reporting Damages

 

ALL Damages must be reported within 7 days of receipt, outide of this timescall may incur additional charges to you (the customer) to rectify the situation.  Electronic images (evidence) will be requested and failiure to supply relevant information may extend the timescale of this being resolved.