Cancellations and Returns
In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 14 days of receipt of your order. To exercise your right of cancellation you must give written notice via email giving details of the goods you wish to return and your order number, upon which we will provide the relevant returns form to return your goods.
Where an item has been delivered and arrived damaged or incorrect, we require you to return the item with a courier of your choice. We will meet the cost of the return to an appropriate value when evidence of the receipt is supplied.
All non faulty goods must be returned within 14 days, starting from the day after receipt of the goods. We ask that all goods are returned safely and in their original packaging, any goods returned without the original packing will not be refunded. We will refund your money on orders within 28 days of cancellation less any delivery costs. Returns that have been used/fitted or outside the 28 day period will not be accepted.
Returns outside 28 days will not be accepted. Any returns notified after 14 days but within 28 days may be subject to an additional 20% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Any cancellations on special orders such as extensive lead times will incur a 20% restocking fee if the order cannot be cancelled.
RETURNS STEP BY STEP GUIDE
- Email firstname.lastname@example.org stating you wish to return your item(s)
- Print and complete returns form
- Place returns form inside your returning package
- Arrange return with a courier of your choice to Restoration House, Clifford Street, Bradford, BD5 0DT
- Allow up to 5 working days for your return to be processed
- An email notification will be sent once your return has been processed and refund
Any returns on collected items will incur a 20% restocking charge, to prevent this we advise to check your goods upon collection.
ALL Damages must be reported within 48 hours, any damages reported between 48 hours & 7 days of receipt may incur additional charges to you (the customer). Any damages reported outside of this timescale will not be replaced. Electronic images (evidence) will be requested to be sent via email, failure to supply relevant information may extend the timescale of this being resolved.
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